Help and contact
A question, a problem or an idea? Write to us — we answer in English and Polish, usually within a few working days.
Technical support
Problems and complaints. Include your phone model and app version (You → About).
Quick fixes
I can’t see anyone nearby
Check that the other person has HOP open and that both phones have Bluetooth and Wi‑Fi on (you don’t need to be connected to a Wi‑Fi network). On Android allow “Nearby devices”. On iPhone HOP doesn’t use Bluetooth: two iPhones can connect directly when both have Wi‑Fi on; an iPhone and an Android phone only on the same Wi‑Fi network. If that doesn’t work, connect the phones to the same Wi‑Fi network or turn the internet on in the app. On iPhone HOP has to be open.
A message is “waiting in queue”
There’s no route to the recipient right now. It will send itself when someone appears along the way — or right away via the relay if both people have the internet on.
HOP stops working in the background (Android)
Turn on You → Always active and allow running without battery optimization. On some brands (Xiaomi, Huawei, Samsung) also set “No restrictions” or autostart in the phone’s battery settings.
Internet: “Connecting…” never turns into “connected”
The reason is shown under the Internet switch. Most often the network blocks the relay port — try another network (e.g. Wi‑Fi instead of mobile data).
How do I change the language?
You → Appearance → Language. By default HOP uses your phone’s language.
Deleting your data
Your data lives only on your phone — deleting the app removes it completely. Messages held on the relay expire on their own (after 7 days at most).
Effective 3 October 2026.